Delivery

All our packages are sent within 24/48 hours from our warehouses, the delivery time from this date is then 3 to 8 working days. We also offer loss and theft insurance to guarantee your order during transport. Our products are sent in bubble envelopes or overprotected boxes for optimal protection during transport.

 

Delivery is made to the address you provided when placing your order. Delivery times vary depending on the carrier you have chosen, and are indicated in working days, from our premises or those of our supplier, for delivery in the United States or Europe. The starting order is given after full receipt of the amount of your order. This deadline is given for information only. In any case, in the event of a delay in dispatch of more than 21 days, you have the possibility of canceling your order within 60 working days.

The delivery time can sometimes be longer than 3 weeks in very rare cases, this results from the global health crisis that we are currently experiencing and / or carrier failures during transport between countries, we are in no way responsible for delays in delivery, the fault of which lies with the carriers.

 

The customer is required to have a mailbox that complies with postal standards bearing the customer's name and in good closing condition. LLM GROUP LIMITED would not be held responsible for any theft occurring in the recipient's mailbox. If the parcel is returned to us following an error or negligence on your part (error of address, no name on the mailbox, the fact that you did not pick up the parcel at the post office , ...), the cost of returning the products will be at your expense. We would like to point out that these costs must be paid prior to reshipment.

 

In case of delivery of a product that does not comply with your order, please contact our customer service at the following address:

 

contact@llm-group.com

 

In this case, we proceed to the exchange of the product. The product must be returned complete and in its original condition, and the package must not have been opened. Return costs will be refunded upon presentation of proof.

 

WARNING :

Be sure to contact customer service before returning any product to us.