Terms of Sales

LLM GROUP LIMITED - General Conditions of Sale

 

Article 1: Preamble

 

These general conditions of sale apply exclusively between the company registered in the Hong Kong Companies Registry under number 3127867 certificate 73793333-000-02-22-A (hereinafter "We") and any person visiting or making a purchase via the website www.llm-group-limited.myshopifycom

 

(hereinafter “You”).

 

Any Internet user can read the General Conditions of Sale on the site www.llm-group-limited.myshopifycom (hereinafter the “Site”), at the following address:

 

www.llm-group-limited.myshopify.com

 

The General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing your order.

 

We may modify the General Conditions of Sale at any time. You are therefore advised to regularly refer to the latest version of the General Terms and Conditions of Sale, permanently available at the following address:

 

www.llm-group-limited.myshopifycom

 

Article 2: Contract

 

You acknowledge having the capacity to contract under the conditions described below, ie being of legal majority and not being under guardianship or curatorship. You acknowledge having read the General Conditions of Sale before placing your order. Placing an order implies your full and unreserved acceptance of the General Terms and Conditions of Sale.

 

After placing your order, we will send you an e-mail confirming it. We also notify you when your items are dispatched. To make sure you receive these emails, remember to add the following address to your contact list:

 

contact@llm-group.com

 

We respond to your order within the limits of our available stocks or subject to the stocks available from our suppliers. When you order, we inform you of the availability of the products you wish to purchase on the presentation page of each product. However, if, despite our vigilance, the products prove to be unavailable after your order, we will inform you by email and invite you to cancel or modify your order. The data recorded on the site constitutes proof of the order. The data recorded by the payment system constitutes proof of financial transactions.

 

Your order will only be processed after full receipt of your payment and the applicable deadlines are those on the day of receipt of payment.

 

Article 3: Price

 

The prices displayed on the Site are indicated in euros, excluding postage, order processing costs and gift wrapping costs. We reserve the right to change our prices at any time without notice.

 

Despite our best efforts, it is possible that a limited number of articles appearing on our site contain a price error. Rest assured, however, that we check the prices during the process of sending your item. If the corrected price is lower than the price displayed on the site, we will apply the lowest price and send you your item. If the corrected price is higher than the price displayed on the site, we will notify you and cancel your order unless you choose to accept the order at the new price.

 

In the event of an order to a country other than Hong Kong, you are the importer of the product(s) concerned. Customs duties or other local taxes, or import duties or state taxes may be payable. These rights and sums are not our responsibility. They will be at your expense and are your sole responsibility both in terms of declarations and payments to the competent authorities and bodies in your country. We are not required to verify or inform you of applicable customs duties and taxes. We advise you to inquire about these aspects with your local authorities.

 

Article 4: Payment

 

The payment of the totality of your order must be made during the validation of the order. At no time can the sums paid be considered as a deposit or down payment.

 

Payment for your purchases is made:

 

- By credit card

- By PayPal

 

You guarantee that you have the authorizations that may be necessary to use the payment method chosen, when registering the order form.

 

Payments by bank checks or bank transfers are not accepted.

 

In the event that you are late in paying the price, we would be entitled to claim default interest calculated on the basis of the legal rate in force and applicable from the date of the summons to pay.

 

 

Article 5: Delivery

 

All our packages are sent within 24/48 hours from our warehouses, the delivery time from this date is then 3 to 8 working days. We also offer loss and theft insurance to guarantee your order during transport. Our products are sent in bubble envelopes or overprotected boxes for optimal protection during transport.

 

Delivery is made to the address you provided when placing your order. Delivery times vary depending on the carrier you have chosen, and are indicated in working days, from our premises or those of our supplier, for delivery in the United States or Europe. The starting order is given after full receipt of the amount of your order. This deadline is given for information only. In any case, in the event of a delay in dispatch of more than 21 days, you have the possibility of canceling your order within 60 working days.

 

The delivery time can sometimes be longer than 3 weeks in very rare cases, this results from the global health crisis that we are currently experiencing and / or carrier failures during transport between countries, we are in no way responsible for delays in delivery, the fault of which lies with the carriers.

 

The customer is required to have a mailbox that complies with postal standards bearing the customer's name and in good closing condition. LLM GROUP would not be held responsible for any theft occurring in the recipient's mailbox. If the parcel is returned to us following an error or negligence on your part (error of address, no name on the mailbox, the fact that you did not pick up the parcel at the post office , ...), the cost of returning the products will be at your expense. We would like to point out that these costs must be paid prior to reshipment.

 

In case of delivery of a product that does not comply with your order, please contact our customer service at the following address:

 

contact@llm-group.com

 

In this case, we proceed to the exchange of the product. The product must be returned complete and in its original condition, and the package must not have been opened. Return costs will be refunded upon presentation of proof.

 

WARNING :

Be sure to contact customer service before returning any product to us.

 

 

 

Article 6: Description of products

 

All products sold on the site are new. Each product offered on the site is the subject of a detailed descriptive sheet in the online catalog. The information is that given by the manufacturers. The photos of the products, as well as their descriptions, may not accurately reflect the characteristics of the products despite the care taken with these details. We can in no way be held responsible for erroneous data transmitted by the manufacturers.

 

Article 7: Return

 

a - Send

The shipment should only be made after validation of the return conditions with technical support. Return costs are the responsibility of the customer. Any loss of the package before its arrival in our warehouses will be your responsibility.

 

Before sending your return contact customer service: contact@llm-group.com

 

If you want to make a return because you believe your product is defective, after confirmation from customer service via photos, you will get a full refund.

 

Upon receipt of the return, the refund will be made by the accounting department within 30 working days.

 

For payment by credit card, the refund will be credited to the bank account linked to it.

For payment by Paypal, the refund will be credited to the Paypal account used at the time of the order.

 

Article 8: Warranty and after-sales service

 

We guarantee products sold by standard exchange with the same new product for a period of 12 months. Some products also have a manufacturer's warranty. The duration of this guarantee will be indicated on the product sheet. If this is not indicated, there is no manufacturer's warranty.

Any return of the product under the warranty must be subject to our prior agreement. To this end, you must contact our customer service by email at the following address:

 

contact@llm-group.com

 

The processing time for an after-sales service can vary from 2 to 30 working days depending on the product (time given for information only). Return costs are your responsibility.

 

 

Warning: Any product returned in poor condition, used or without its original packaging will not be refunded, the product must be received in new condition by our services.

 

 

Article 9: Limitation of liability

 

We decline all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery other than Hong Kong. We cannot be held responsible for non-performance of the contract in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications. We cannot be held responsible for any direct or indirect damage that may arise from the purchase of the products. The total or partial inability to use the products, due in particular to an incompatibility of equipment cannot engage our responsibility or give rise to any compensation or reimbursement.

 

Hypertext links may refer to other sites. We disclaim all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

 

To the extent permitted by law, we provide the LLM GROUP site and its content on an "as is" basis. We make no representations or warranties of any kind, whether express or implied, regarding the Site, its operation, its content. All information including mentions relating to the availability and conformity of the products present on the Site have no contractual value. Furthermore, we do not represent or guarantee that the information accessible via the site is accurate, complete or up-to-date.

 

Under no circumstances will we incur any liability with regard to individuals or professionals for loss of profits, commercial losses, loss of data or loss of earnings or any other indirect damage or which was not foreseeable at the time of the use of the site or the conclusion of the sales contract between you and us.

 

We can in no way be held responsible for the use that would be made of the items for sale on this site and the consequences that would result. The user is solely responsible for the material and its application. It is up to the user to ensure that his actions comply with the legislation in force in his country and do not harm either others or himself.

 

Article 10: Protection of personal data

 

We are committed to protecting your personal data. All personal data concerning you that we have collected is treated with the strictest confidentiality.

 

 

 

Article 11: Privacy Policy

 

 

Your customer account (postal address, e-mail address, telephone number) and your password are personal and strictly confidential information which cannot be used or communicated to third parties. You are responsible for the use made of your customer account by third parties, in particular in the event of imprudence or negligence on your part. If you agree to receive offers from our partners, you are likely to receive these offers by e-mail only. You can unsubscribe from our newsletters at any time or modify your information by logging into your personal space.

 

 

Article 12: Applicable law and competent jurisdiction

 

This contract is subject to the law in force in Hong Kong.

The language of this contract is French.

In the event of a dispute, the courts of Hong Kong will have sole jurisdiction.

 

Article 13: Customer service

 

For any information or questions, you can reach Our customer service by email at this address:

 

contact@llm-group.com

 

Article 14: Complaints

 

You can contact us by mail by writing to us at the following address:

 

LLM GROUP LIMITED

19H MAXGRAND PLAZA NO 3 TAI

YAU ST PO KONG KLN

HONG KONG 

More easily, you can also contact us by email at the following address:

contact@llm-group.com